There were 3,199 Help Desk tickets in September, of which Agent Support handled 2,536 (79%)
Remaining tickets were handled by other departments
Please continue to send all questions to the Help Desk, as this allows GTZ to track Agent issues and Corporate response times – firstname.lastname@example.org
Please refrain from contacting Agent Support via email to their personal accounts as this makes requests un-trackable
• Agent Support works mainly through the Help Desk portal rather than their emails
• Please visit the Help Desk website for additional tips and announcements...