Agency of the Month – J Michael McGettigan / Clear Choice Logistics

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“Aspire to not only give excellent customer service but unexpected excellent customer service.” – J Michael McGettigan

AGENCY Q & A

 

BUSINESS

How did you get your start in the logistics industry?

Clear Choice Logistics, LLC is owned by Mike McGettigan and Kim Wiggs.  Kim got her start in freight over 20 years ago with LTL companies and I owned and operated a number of financial service centers then after their sale went into the freight business as a broker about 4 years ago.

How long have you been in the industry?

Collectively Kim and I have over 25 years of experience in the freight business.

How long have you been partnered with GlobalTranz?

We have been with GlobalTranz since February 1st, 2015.

What do you find inspiring/motivating?

In the freight world, we see new and unique challenges on a daily basis. There is rarely a dull moment.  Our team loves the challenge of placing square pegs in round holes.

How many members are on your team?

Our team is relatively small and made up of a staff of 5.

Do you utilize Customer Service, if so how big is your CSR team?

Yes we do utilize customer service and in a small agency like ours, everyone shares the customer service hat.

Where do you see yourself and your business within the next year?

We hope to relocate our office and ramp up to 7 employees.

What service do you utilize the most (i.e. LTL, FLT, Expedited, Supply Chain)?

We basically service FTL and LTL.

What obstacles have you overcome to get thus far?

Like with any small business the biggest obstacles are trying to maintain appropriate margins and not falling prey to bad business decisions.

What are some words of encouragement you can give to newer agents just getting started?

We have found that there are plenty of freight relationships in the US.  Aspire to not only give excellent Customer Service but unexpected excellent customer service. An unexpected call letting a shipper know that their freight has arrived safely at the destination might sound like no big deal.  Do it often and see what a really big deal it actually is.

PERSONAL

Where are you from?

I was born in Albany, Georgia and Kim is a lifelong Birmingham area gal.

Where do you like to travel?

I love the beach and mountains but not nearly as much as SEC Football.  I try to grace my alma mater’s  football games several times a season in Athens, GA at The University of Georgia.

Do you have any hobbies?

I enjoy going to moving sales.  Keeps my negotiating skills sharp.

What do you like to do in your downtime, who do you like to spend it with?

I watch sports and spend time with my two daughters.

Have you read any motivational/inspiring books lately?

I am currently reading A Year without Fear by Tama Kieves.  It is short easy to digest wisdom in a day by day format.  Every bit might not apply to everyone but it is a good short daily read.

Anything else you’d like to share… we’d love to hear it.

I love the people at Globaltranz and wish I had made this decision much earlier.  I have got to say that there is no one in my book like Omar Alami and Lindsay Miller.