AGENCY Q & A – Rock City Logistics
“A year down the road we realized the start up just wanted to be like the brokerages we left. That is when we moved on and decided to start our own agency for GlobalTranz.” – Rick Sparks
How did you get your start in the logistics industry?
There are four of us that started this agency together. We all came from big brokerages and went to a start up with a lot of promise. A year down the road we realized the start up just wanted to be like the brokerages we left. That is when we moved on and decided to start our own agency for GlobalTranz.
How long have you been in the industry?
We have a combined 20 years of experience.
How long have you been a freight agency with GlobalTranz?
What do you find inspiring/motivating?
Setting goals and doing what it takes to achieve them.
How many members are on your team?
Do you utilize Customer Service, if so how big is your CSR team?
We handle our own customers.
Where do you see yourself and your business within the next year?
Doubling in size and margin.
What are you currently working on?
Bid packets for some substantial customers.
What service do you utilize the most (i.e. LTL, FLT, Expedited, Supply Chain)
We do a lot of Truckload.
What obstacles have you overcome to get thus far?
The fear of doing this on our own.
What are some words of encouragement you can give to newer agents / agencies just getting started?
“Build relationships with customers. If they trust you and you do whatever it takes to service them, they will stick with you. Be personable. Be yourself.”
Where are you from?
We are all from the Detroit metro area.
Where do you like to travel?
We all travel throughout Northern Michigan.
Do you have any hobbies?
Playing sports. Hockey, basketball and golf.
What do you like to do in your downtime, who do you like to spend it with?
Attend sporting events. Tigers and red wings season tickets. Spending time with our families as well.
Have you read any motivational/inspiring books lately?
Unbroken by Laura Hillenbrand
Anything else you’d like to share… we’d love to hear it.
“Our office is in Downtown Detroit. We are in the same building as General Motors world headquarters (GM Renaissance Center). We take a lot of pride in our city. It is making a big comeback and we are proud to be a part of it.”
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