FREIGHT AGENT Q & A – Ryan Schaefer
“Talk to your customers, email them, touch base with them as often as possible. Treat them like Gold.” – Ryan Schaefer
How did you get your start in the logistics industry?
I started as a sub-agent at LDi with a friend of mine, who is now a GTZ agent.
How long have you been in the industry?
How long have you been a freight agency with GlobalTranz?
I have been partnered with GlobalTranz for 6 months.
How many members are on your team?
0. Just me, myself, and I.
Do you utilize Customer Service, if so how big is your CSR team?
Where do you see yourself and your business within the next year?
Within the next year I will hit $1.5M in revenue.
What are you currently working on?
Always building and expanding my book of business. Trying to land that “whale of a customer”.
What service do you utilize the most (i.e. LTL, FLT, Expedited, Supply Chain)
LTL, Expedited, and FTL, as well as some intermodal from time to time.
What are some words of encouragement you can give to newer agents / agencies just getting started?
Talk to your customers, email them, touch base with them as often as possible. Treat them like Gold.
Where are you from?
Born and raised in Southeastern Wisconsin.
Where do you like to travel?
Do you have any hobbies?
I am a level 1 CrossFit Trainer, at Sussex CrossFit, and M-F I coach a class at 6:15 a.m.
What do you like to do in your downtime, who do you like to spend it with?
I spend my time with my family (wife and son) – My son plays AAA Hockey so we spend a lot of time in ice rinks throughout the Midwest.
Have you read any motivational/inspiring books lately?
The Lion of War series by Cliff Graham
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