As the new year brings numerous possibilities and opportunities, we’d like to pause for just a moment here at GlobalTranz to honor one of our most valued partnerships and name Whitney Phipps our January 2015 Agent of the Month.
Originally recruited by a competitor, Whitney decided that he wanted to operate his own business and purchased two GlobalTranz franchises. He dedicated his time and attention to focusing on growing his knowledge base and learning the business. “I was helped a great deal by Paul Wasulko, another GTZ owner who had extensive freight knowledge and was always willing to listen and provide advice,” says Whitney.
Whitney Phipps entered the freight industry on July 16Th, 2007 spending the entire eight years partnering with GlobalTranz.
When asked about his team, he stated, “a team is a group of people working together to achieve a common goal(s). Though my immediate team is made up of three individuals, including myself, there are countless others at the Corporate office that play a significant role in the success of the business and who I would consider part of my team.”
Customer service is top priority for Whitney and his team works around the clock, “three of us total as myself, Amy and Danielle all provide customer service to our accounts. I constantly receive emails from accounts lauding the level of service that they’ve been provided and I am extremely proud of each of them, both professionally and personally.”
Here are some words of wisdom directly from Mr. Phipps:
Be professional and dress appropriately (Verbatim from my good friend Paul Wasulko)
For the newcomers, the outstanding owner/agent award presented each year at the convention is in his honor so that should tell you how successful he was. Great colleague, better friend.
Be detailed with your work.
Setup the Account Properly, including an accurate Product List. Though carrier error does account for its share of rebills, many more are created when you’re unfamiliar with the shipping practices of the account that you’re working with. Unnecessary rebills become a strain on your earnings which could lead to discontent and subsequent failure
Be knowledgeable of their financials and work diligently with their A/P personnel
Be forthright and honest with the accounts that have entrusted you with their business
- Place added emphasis on providing the very best customer service. It has been my experience that even when competitive rates are equal or better, many times sustained excellence in customer service can be the deciding factor. Build and nurture relationships because when the relationship is solid, seldom can a competitor, including the carrier themselves, walk into your account and secure your business
Whitney is from a small town called Tabor City, NC. “Most would know the surrounding tourist areas better since it is situated between Wilmington, NC and Myrtle Beach, SC. I actually now live in North Myrtle Beach, SC.” He enjoys travel to Beaufort/Charleston, SC; Outer Banks of NC (ECU Grad-Go Pirates). His hobbies include Basketball, Boating/Fishing, Watching: Braves baseball, Redskins football (and yes, it’s tough). “In addition to my hobbies, I also work with Alzheimer/Dementia related charities to honor the memory of my Mom. I also spend time with Tara, my girlfriend, as well as, Jack, my 3 lb. chocolate Chihuahua.”