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freight claims

Today’s freight industry runs at rapid speeds to meet customer delivery demands. One event that can disrupt the flow of your freight management operations and supply chain is damaged or lost cargo. The majority of shipments are picked-up and delivered on-time and intact, but knowing what to do and who to contact if you need to file a freight claim can be a key differentiator to minimizing downtime.

These 4 guidelines will help keep your supply chain operating efficiently:

  1. How to Avoid Freight Claims
  2. What to Do the Moment a Claim Occurs
  3. What Are the Common Reasons Carriers Decline Claims
  4. Tips for a Faster, More Efficient Freight Claims Experience

1. How to Avoid Freight Claims

Choose quality over price when selecting a carrier

Sourcing a carrier based on price over quality of service could result in a lot of headaches (as the saying goes, you get what you pay for). If you’re shipping products regularly, do your research and make sure the carriers you use have been thoroughly vetted with the highest level of safety and quality standards. Know the ratio of a carrier’s total shipment count versus their claims count, and find out what other shippers are saying about their experience with that carrier. Front-end research can eliminate potential disruptions.

Package your shipments properly

Proper packaging is critical to preventing cargo damage. If you’re packing items in boxes, make sure your commodity doesn’t exceed the weight limitations of the box. Select a proper box size that allows your item(s) to fit securely inside without excessive empty space. Ensure your product is protected by cushioning material on the inside of the box and stacked on proper pallets and shrink wrapped. If items are shipped loose, your cargo could experience a lot of turbulence, so make sure to package your items to withstand typical LTL shipping treatment. Freight claims can’t be filed on packaging damage alone. The purpose of packaging is to protect your goods from damage.

Label your shipments

To prevent cargo loss, make sure your delivery and return address information is listed clearly and accurately on your shipment. Labels and stickers should be positioned on top of the box, and all former labels need to be removed or covered. Make sure you place labels on an even surface of your package and not on the flap or seals.

2. What to Do the Moment a Claim Occurs

When receiving a shipment, be sure to take your time examining the delivery and paperwork. Using the Bill of Lading (BOL) and delivery receipt, verify delivery address, shipment information, count the items on the BOL compared to the quantity being delivered, and inspect the condition of the shipment. If you identify any damage or discrepancies, follow the below tips.

Record specific damage and/or loss details on the delivery receipt

The delivery receipt is a legally-binding document. You must notate all damages, shortages or evidence of pilferage to cartons and containers on the delivery receipt and Bill of Lading (BOL) prior to signing. If a shipment is accepted without exception (i.e., the receiver doesn’t note specific information about what is damaged and/or shorted on the delivery receipt at the time of delivery), then a freight claim will be considered “concealed,” and difficult to resolve in your favor. All damage and loss notation must be clear and specific. Phrases such as “subject to count/inspection,” “potential damage,” and “subject to review,” will not be considered an exception. It’s also a good idea to take pictures of the damage for claim documentation.

Retain the freight at either the shipper or consignee location, not the carrier

Before the carrier resolves a freight claim, they will want the shipper or consignee to retain the goods. If the consignee cannot keep the products, then the shipper must ask the carrier to return the shipment. Keep in mind that the carrier will charge you storage fees if it holds the shipment. Do not dispose the goods prior to claim resolution or the carrier may decline your claim.

Ask the carrier to inspect the damaged freight

Once the shipper or consignee retains the freight, ask the carrier to inspect the goods. Most carriers will only investigate if the damage is greater than $1,000 or may waive their right to inspection. Nonetheless, still make the request. Having the shipment inspected before you submit the claim can help expedite resolution time.

Gather documentation to support your freight claim

By law, you must provide three pieces of evidence to support your claim:

  1. Prove the goods were in good condition when shipped.
  2. Prove the goods were damaged when delivered (or weren’t delivered at all).
  3. Support the value of what you are claiming as damaged/missing.

Ensure you complete the appropriate claim form, detailing every item you are claiming. Include quantity, weight, and value. Collect the invoice showing what your cost was (i.e., your vendor invoice or manufacturer invoice) and the sales invoice (i.e., indicating the amount for which you sold the goods). Also, provide pictures, packing list, signed BOL, and signed delivery receipt.

Pay your freight bill

If you don’t pay your freight bill, then the contract hasn’t been completed between the two parties. Throughout the claim process, the freight bill remains valid—the invoice is not put on hold and isn’t voided automatically. If the carrier provides a legitimate declination on the freight claim, they are still owed payment on the freight bill. If a claim is approved and carrier negligence is demonstrated, the carrier won’t pay if the freight bill remains outstanding. If shipping with a 3PL, note the 3PL isn’t the liable party unless otherwise stipulated in your contract.

3. Common Reasons Carriers Decline Claims

When presented with a claim, a carrier must prove they were not negligent. The carrier may also decline liability by using one of these five defenses outlined in the Carmack Amendment, a law created for uniformity in rules governing interstate shipping.

  1. Act of God – Hurricane, weather, driver sustains injury outside of control (i.e., stroke)
  2. Public enemy – terrorism, armed robbery
  3. Act, or default of the shipper
  4. Public Authority – the Government, vehicle impound
  5. Inherent vice or nature of the goods transported

It’s not often we see claims declined for reasons one, two or four. If a carrier does reject a claim, it’s usually for reason three or five. The following are the principal reasons carriers deny claims:

Improper/Insufficient packaging

The carrier will deny the freight claim if the shipment wasn’t packaged according to industry standards, or if it couldn’t adequately protect the load.

Concealed claim

The carrier cannot decline a claim because the receiver didn’t notate damages/shortage on the delivery receipt, but if no additional evidence can be provided to prove the carrier caused damages during transit, they will decline the claim.

Carrier delivered precisely what they tendered

The only piece-count the carrier is liable for is the unitized pieces they pick up, not individual pieces found under shrink-wrap or within a crate. Regarding shortage claims, if the driver picks up one shrink-wrapped pallet and drops off one shrink-wrapped pallet, the contract is fulfilled. If the driver wasn’t present while the individual pieces under the shrink-wrap were counted and loaded, they aren’t liable for that piece count. Note: The driver will typically record the actual piece count when signing the BOL.

4. Tips for a Faster, More Efficient Freight Claim Experience

Give carriers time to investigate

Carriers have 30 days from the date of the claim submission to acknowledge receipt of the claim, then 120 days after that to investigate. The National Motor Freight Traffic Association (NMFTA) also allots carriers additional 60-day blocks of time after the initial 150 days, if they haven’t reached a decision, as long as they provide written status updates. Create a calendar reminder every 15-20 business days to track the age and status of the claim.

Provide additional documentation or information if the carrier requests it

Throughout the process, there may be multiple people reviewing a claim, especially for high-value shipments. One person may spot something that another person missed and need information from you to properly investigate. These requests can come any time within the 150-day process, and the clock is paused when the carrier sends an inquiry. Sometimes, a phone call to the carrier is all that’s needed to clarify the inquiry.

Complete as much work as you can before submitting your claim

Because everything else in the freight industry moves so quickly, it’s easy to assume that if a claim isn’t submitted just as fast, it could slow down the process. This isn’t true. It’s better to collect all the necessary documentation, inspect the goods first, and make sure this shipment is in the hands of the consignee or shipper prior to submitting your claim. You’ll save time by anticipating what the carrier may need during its investigation. Legally, a shipper has nine months from the date of delivery (pickup, if lost) to provide a formal cargo claim to the carrier.

Mitigate the product or goods

This is a fancy way of saying the shipper must: salvage, discount, or repair the commodity. If you can fix a $10,000 machine for $100, it’s better to make the repairs and file a claim for the cost of the repairs. Remember to first ask the carrier to inspect the products and confirm with them that you may mitigate before proceeding with then claim. Carriers also have rights to the salvage if they pay a claim.

Purchase shippers Interest Insurance

Unless otherwise stated in your contract with a carrier and 3PL, every LTL shipment will fall under the carrier’s limits of liability. The liability limits may be based on class/weight (e.g., class 60 pays $1.50 per pound), products (e.g., furniture pays $2 per pound), and whether the product is new or used (i.e., used is typically $0.10 per pound). The carrier may pay per a general maximum liability (e.g., $15 per pound) or decline the claim entirely because the products are listed on their “restricted/excluded” list. Purchasing shippers interest insurance confirms your products are covered at the invoiced value, and not limited to carriers’ published tariffs.

Planning Eliminates Future Surprises

Navigating the freight claims process doesn’t need to be a daunting task. With the right amount of planning and following the above guidelines, you’ll avoid most of the “road hazards,” while saving time and cost in the process.

 

Looking for a partner that can manage your logistics operations so you can focus on growing your business? 

Call 866.275.1407 or Request A Consult.

As we start 2018, I have been reflecting on the state of the logistics industry and I wanted to share trends that will likely affect our shipper customers in the upcoming year.

The logistics industry is evolving, bringing both risk and opportunity to corporate supply chains. In 2017, natural disasters, government regulations, and a healthy GDP created challenging capacity and rate conditions. The booming e-commerce space and demand for operational efficiency continues to amplify the need for increased automation and technology. Companies are putting more emphasis on logistics due to the impact it has on earnings and customer loyalty. Supply chain and logistics management are strategic imperatives.

As you plan for 2018, consider these macro trends that will likely impact your logistics and supply chain operations.

  1. Managing freight demands and market shifts
  2. Leveraging technology to optimize logistics
  3. Satisfying buyers’ increasing delivery expectations

 

  1. Managing Freight Demands and Market Shifts

We’re coming out of a turbulent year where an unprecedented number of storms have sharply impacted trucking capacity. Hurricanes in Texas and Florida took anywhere from 5-10 percent of capacity away from the market, which in turn drove up rates.

There is also a significant challenge in the industry as trucking companies navigate the ELD mandate, which went into effect on December 18. Many experts predict we will see a productivity drop of 4-6 percent following the rollout, thus exerting more pressure on capacity.

These capacity pressures are occurring amid a thriving economy with an overall strong GDP, which is increasing demand for trucks. While at the same time, the nature of freight is changing. As B2B buyers mirror consumer purchasing behaviors and delivery expectations, more businesses want their inventory (SKUs) closer to customers. The result is more frequent shipments that are lighter in weight. To contend with these changes in buyer preferences, carriers are adjusting their rates to focus more on how much trailer space the shipment occupies (density pricing) and less on weight and tonnage.

  1. Leveraging Technology to Optimize Logistics

For many companies, the supply chain is no longer a simple cost of doing business, but a way to generate competitive and operational advantages. Technology has become the perfect enabler for most advances in the supply chain. Tools like artificial intelligence (AI) and machine learning can instantly identify opportunities for efficiency, cost improvement, and risk management.

The growing access to thousands of data points, computing power, and cloud capabilities, combined with AI and machine learning algorithms that analyze trends and predict scenarios, is providing shippers with the real-time knowledge to make faster and better business decisions. GlobalTranz is creating ways for people to turn massive amounts of data into actionable insights that increase logistics efficiency and drive overall cost savings.

Additionally, the Internet of Things (IoT) will come into play when companies begin deploying control towers that will help increase supply chain visibility. More visibility into your lanes improves what we call strategic capacity. Once we understand our shippers’ movements and the nature of their freight, we’re able to build specific carrier relationships that give us access to capacity on a consistent basis throughout the year.

Everyone is talking about blockchain, including the logistics industry. Blockchain technology is an open, distributed ledger or database, that digitally records the transaction history between parties involved. In transportation, blockchain can create a more connected and efficient supply chain by enabling real-time, secure, and inalterable information sharing between shippers, carriers, brokers, and more. Eventually, blockchain technology will impact logistics, but today we’re in the infancy stages. In 2017, GlobalTranz became one of the first 3PLs to join BiTA (Blockchain in Trucking Alliance), to develop industry-specific standards and help grow and educate the logistics industry about this promising technology.

  1. Satisfying the Increasing Delivery Expectations from Buyers

Consumers and business buyers’ delivery expectations are rapidly increasing. Next day delivery and unique service expectations are now the status-quo for e-commerce, and a growing number of retailers and businesses are enforcing must-arrive-by delivery requirements. According to The Wall Street Journal, “Wal-Mart Stores Inc. is charging suppliers monthly fines of 3 percent for deliveries that don’t arrive exactly on time.”

To manage these delivery demands, logistics service companies like GlobalTranz are tapping their networks and resources to provide just-in-time logistics solutions designed to meet expanded consumer and business buyers’ expectations. Automated warehouses, final-mile, multimodal, and multi-vendor are just a few of the services companies are relying on to meet their customers’ unique delivery needs.

How to Thrive in Disruptive Times

The times are indeed changing, but you can make the most of the evolving logistics space considering these suggestions in 2018.

  1. Use a Full-Suite of Logistics Solutions

Utilizing multimodal shipping services and logistics solutions, like combining intermodal with truckload and final-mile, helps mitigate capacity challenges and meet customer delivery expectations. Working with a full-service 3PL provides access to a broad range of carriers and services that can be combined into custom solutions for your business.

  1. Build a Large Carrier Network

Build a large, diverse network of qualified carriers that have the equipment to move your commodities to the locations you currently ship and can accommodate your future expansion plans. GlobalTranz has a network of 34,000+ carriers capable of moving anything from a pallet of bottled beverages to an 800,000-pound transformer anywhere in the world.

  1. Adopt Technology that Drives Efficiency and Savings

Adopt technology that can automate tasks, provide actionable insights to help you make smarter business decisions, and scale as your business evolves. A TMS, like the GTZ technology platform, integrates with your ERP and business systems to analyze trends, optimize routes, match your shipments with optimal capacity, and increase your freight management efficiency and cost savings.

  1. Partner with a Logistics and Supply Chain Expert

Because of the rising complexity of today’s supply chains, you could argue that there has never been a time where the 3PL has been more critical, or strategic as it is now. Because of advances in e-commerce, multimodal, and the emergence of final mile, white glove, and technology-driven supply chains, about 90 percent of domestic Fortune 500 companies partner with third-party logistics providers for outsourced logistics and supply chain services.

 

Looking for a 3PL that will help you navigate the challenges in 2018?

Contact 866.275.1407 or info@globaltranz.com.

PHOENIX – December 19, 2017 – (BUSINESS WIRE– GlobalTranz Enterprises, Inc., a leading technology-driven freight management solution provider, today announced its CFO Renee Krug has been named the 2017 CFO of the Year Arizona by CV Magazine Corporate Excellence Awards.

The Corporate Excellence Awards recognizes executives for their outstanding business performance and commitment to game-changing innovation. Krug was honored for leading GlobalTranz to achieve record-setting financial growth and profitability in 2016 and 2017, completing four acquisitions in 2017, and effectively preparing GlobalTranz for future growth.

CV Magazine selected winners based on the individual’s business accomplishments, client recommendations and testimonials, commitment to continuous improvement, previous accolades and achieved growth for their organization.

Krug has led GlobalTranz to significant growth over the past 12 months, leading the acquisitions of Global Freight SourceLogistics Planning ServicesWorthington Logistics and Apex Logistics. Delivering consistent growth, GlobalTranz recently announced its 2017 Q3 earnings, reporting record revenues up 42 percent year over year.

“I am honored to be recognized by CV Magazine as Arizona’s CFO of the Year,” said Krug, chief financial officer of GlobalTranz. “It is through the great work of GlobalTranz employees that I am able to successfully lead GlobalTranz to continued growth, innovation and market leadership.”

As CFO of GlobalTranz, Krug is responsible for mergers and acquisitions, financial reporting, banking and treasury, accounting, tax, procurement and human resources. Krug also provides strategic vision, champions process improvement, drives margin improvements, implements cost reduction initiatives and develops programs benefiting GlobalTranz’ employees, their families and the communities they serve.

Krug brings 20 years of executive leadership and over 10 years of transportation industry experience. Prior to joining GlobalTranz, Krug was CFO and EVP of Clear Channel Outdoor North America, as well as Vice President of Finance & Corporate Procurement at Swift Transportation. Krug earned an Executive MBA from Arizona State University and a bachelor’s degree in accounting from Indiana University. Krug also completed the Wharton CFO Leadership program in 2013.

About GlobalTranz

GlobalTranz is a technology-driven freight brokerage company specializing in LTL, full truckload, third-party logistics and expedited shipping services. GlobalTranz is leading the market in innovative logistics technology that optimizes the efficiency of freight movement and matches shipper demand and carrier capacity in near real-time. Leveraging its extensive freight agent network, GlobalTranz has emerged as a fast-growing market leader with a customer base of over 25,000 shippers. In 2017, Transport Topics ranked GlobalTranz as the 13th largest freight brokerage firm in the U.S. For more information, visit www.globaltranz.com and follow us on LinkedIn and Twitter @globaltranz.

MEDIA CONTACT:

Tracy Dick
Chief Marketing Officer
(619) 888 -2324
tdick@globaltranz.com

PHOENIX, AZ – December 18, 2017 – (BUSINESS WIRE GlobalTranz Enterprises, Inc., a leading technology-driven freight management solution provider, today announced its chairman and chief executive officer, Bob Farrell, has been named a winner of the 2017 CEO Awards by CEO Today.

The CEO Today Magazine Awards celebrates the success, innovation and strategic visions of CEOs across a number of sectors and industries within the US, identifying the most successful, innovative and forward-thinking CEOs in business today.

Every year CEO Today Magazine identifies and honors the most respected companies and their C-level executives who lead the way on the global stage. To identify its annual USA CEO Awards winners, CEO Today’s research polls thousands of stakeholders including investors, analysts, employees and media professionals worldwide.

Farrell was honored for his focus on strategic acquisitions, organic growth and investment in proprietary technologies.  Farrell has quickly elevated the company to one of the highest performing in the industry.  In his short tenure, Farrell led GlobalTranz to the acquisitions of Global Freight SourceLogistics Planning ServicesWorthington Logistics, and Apex Logistics. Delivering continued growth, GlobalTranz recently announced its 2017 Q3 earnings, reporting record revenues up 42% year over year.

“I am honored to be recognized by CEO Today Magazine as a winner of the 2017 CEO Awards,” said Farrell. “This award is a testament to the exceptional work of our employees and agent partners who are committed to providing the best logistics solutions, technology and service in the industry.”

Farrell brings 30+ years of experience and a proven track record of building high-growth software and technology-driven companies.  In addition to his role as chairman and CEO of GlobalTranz, Farrell serves as a senior advisor at Providence Equity Partners and is a non-executive outside board member and chairman of the Compensation Committee for Billtrust, a SaaS-based software company focused on automating invoice delivery, invoice payment and cash application.

Prior to joining GlobalTranz, Farrell was president and CEO of Kewill, a multimodal transportation management software company; he also served as president and CEO of EDGAR Online, which was acquired by RR Donnelley & Sons (NASDAQ: RRD) in August 2012; and preceding that position, Farrell was chairman and CEO of Metastorm, which was acquired by Open Text (NASDAQ: OTEX) in February 2011.

Read Farrell’s full feature in CEO Today here.

About GlobalTranz

GlobalTranz is a technology-driven freight brokerage company specializing in LTL, full truckload, third-party logistics and expedited shipping services. GlobalTranz is leading the market in innovative logistics technology that optimizes the efficiency of freight movement and matches shipper demand and carrier capacity in near real-time. Leveraging its extensive freight agent network, GlobalTranz has emerged as a fast-growing market leader with a customer base of over 25,000 shippers. In 2017, Transport Topics ranked GlobalTranz as the 13th largest freight brokerage firm in the U.S. For more information, visit www.globaltranz.com and follow us on LinkedIn and Twitter @globaltranz.

MEDIA CONTACT:

Tracy Dick
Chief Marketing Officer
(619) 888 -2324
tdick@globaltranz.com

 

PHOENIX –  December 7, 1017  – (BUSINESS WIRE) – GlobalTranz Enterprises, Inc., a leading technology-driven freight management solution provider, today announced it has acquired Apex Logistics Group, a prominent enterprise shipping and logistics company. The acquisition further solidifies GlobalTranz’s position as a top freight brokerage firm and increases the company’s market share in third-party logistics (3PL) services.

Apex Logistics Group has been operating successfully for over 10 years. The company currently serves an extensive client base, including Anheuser Busch, Del Monte, JR Simplot, Kroger, Niagara, Sysco and US Foods as a result of its expertise in temperature-controlled and truckload freight services. Apex’s strong freight brokerage operation and deep industry experience in concert with GlobalTranz’s innovative technology and logistics solutions will further enhance the value proposition for shippers.

“As a company that has always focused on creating value for our customers and building long-term partnerships, we are extremely pleased to be joining a market leader like GlobalTranz,” said Luke Saari, president and chief executive officer of Apex Logistics Group. “GlobalTranz will enable us to more quickly expand our freight brokerage services and provide an innovative logistics technology platform that will drive operational efficiencies, cost savings and strategic advantage for our clients.”

“With the addition of Apex Logistics Group, GlobalTranz is gaining an incredible team of logistics professionals,” said Bob Farrell, chairman and chief executive officer of GlobalTranz.  “Luke and his team have created a technology-driven freight operation and their expertise will enable us to expand our offerings and increase market share. This acquisition further accelerates our growth and vision to expand our leadership in the 3PL industry.”

Apex Logistics Group is GlobalTranz’s fourth acquisition in 2017, expanding its footprint and capabilities with the additions of Milwaukee-based Global Freight Source, Minneapolis-based Logistics Planning Services and Richmond-based Worthington Logistics. GlobalTranz recently announced its 2017 Q3 earnings; reporting record revenues, up 42% year over year.

 

About Apex Logistics

Apex logistics is a privately-held, Utah-based logistics company specializing in LTL, full truckload, temperature-controlled transportation and warehouse management services. Founded in 2003, Apex Logistics offers value added freight management services that drive efficiency, reliability and cost savings for businesses.

About GlobalTranz

GlobalTranz is a technology-driven freight brokerage company specializing in LTL, full truckload, third-party logistics and expedited shipping services. GlobalTranz is leading the market in innovative logistics technology that optimizes the efficiency of freight movement and matches shipper demand and carrier capacity in near real-time. Leveraging its extensive freight agent network, GlobalTranz has emerged as a fast-growing market leader with a customer base of over 25,000 shippers. In 2017, Transport Topics ranked GlobalTranz as the 13th largest freight brokerage firm in the U.S. For more information, visit www.globaltranz.com and follow us on LinkedIn and Twitter @globaltranz.

MEDIA CONTACT:

Tracy Dick
Chief Marketing Officer
(619) 888 -2324
tdick@globaltranz.com

 

PHOENIX – November 10, 2017 – (BUSINESS WIRE– GlobalTranz Enterprises, Inc., a leading technology-driven freight management solution provider, today announced its CFO Renee Krug has been named a finalist for CFO of the Year by the Arizona Chapter of Financial Executives International (FEI) just weeks after receiving the Finance Monthly CFO Award, and being named a CFO of the Year finalist by the Phoenix Business Journal.

The FEI Arizona Chapter CFO of the Year award honors executives for outstanding performance as corporate financial stewards. Since 1931, FEI has been acknowledged globally as the leading organization for senior-level financial executives. Krug was recognized for leading GlobalTranz to achieve record-setting financial growth and profitability in 2016. Additionally, she spearheaded several of the company’s social responsibility initiatives and ongoing professional development opportunities for employees.

“It is an incredible honor to be recognized by my peers and industry leaders worldwide,” said Krug, chief financial officer of GlobalTranz. “I share this honor with the entire GlobalTranz team. I’m inspired daily by the great work we continue to do for our customers, employees and the communities we serve.”

Krug also received Finance Monthly’s CFO Award, which celebrates the success, innovation, vision and outstanding work carried out by financial executives around the globe. Finance Monthly honored Krug for her achievements in leading GlobalTranz to deliver superior financial business performance over the past 12 months, leadership role in the acquisition of Logistics Planning Services, and for effectively preparing GlobalTranz for future growth.

In addition to her recognition by the Arizona Chapter of FEI and Finance Monthly, Krug was named a CFO of the Year finalist by the Phoenix Business Journal C-Suite Awards. The CFO of the Year award recognizes Phoenix’s top C-level finance executives for their outstanding professional performance and commitment to their organizations and the Phoenix community.

“Renee is the rare CFO who combines financial expertise with strategic vision and superior operating capability,” said Bob Farrell, CEO, GlobalTranz. “Renee’s leadership has been instrumental in helping GlobalTranz achieve market leading organic and acquired growth. The recognition is well deserved!”

As CFO of GlobalTranz, Krug is responsible for all areas of finance, treasury, accounting, procurement and human resources. Krug also provides strategic vision, champions process improvement, drives margin improvements, implements cost reduction initiatives and develops programs benefiting GlobalTranz’ employees, their families and the communities they serve.

Krug brings 20 years of executive leadership and 10 plus years of transportation industry experience. Prior to joining GlobalTranz, Krug was CFO and EVP of Clear Channel Outdoor North America, as well as Vice President of Finance & Corporate Procurement at Swift Transportation. Krug earned an Executive MBA from Arizona State University and a bachelor’s degree in accounting from Indiana University. Krug also completed the Wharton CFO Leadership program in 2013.

About GlobalTranz

GlobalTranz is a technology-driven freight brokerage company specializing in LTL, full truckload, third-party logistics and expedited shipping services. GlobalTranz is leading the market in innovative logistics technology that optimizes the efficiency of freight movement and matches shipper demand and carrier capacity in near real-time. Leveraging its extensive freight agent network, GlobalTranz has emerged as a fast-growing market leader with a customer base of over 25,000 shippers. In 2017, Transport Topics ranked GlobalTranz as the 13th largest freight brokerage firm in the U.S. For more information, visit www.globaltranz.com and follow us on LinkedIn and Twitter @globaltranz.

 

MEDIA CONTACT:

Tracy Dick
Chief Marketing Officer
(619) 888 -2324
tdick@globaltranz.com

Unexpected changes to a freight bill due to inadvertent accessorial charges can be frustrating. Understanding common freight accessorials and how to plan your shipments and budgets around them, will help you save on your LTL freight.

What are Accessorial Charges?

Accessorial charges are additional fees carriers charge for performing freight services that go beyond normal pickup and delivery. But accessorial charges are not all bad; in some cases, they are fees for value-added services. Carriers are most successful when they can efficiently transport freight from point to point. To keep line haul rates competitive for all shippers, carriers charge extra for services that take more time and resources to accomplish than a typical delivery.

Understanding Common Accessorial Charges

Liftgate Fees
If you’re shipping a load that weighs more than 100 pounds and you don’t have the necessary equipment or tools to safely load or unload the truck, you may be required to use a liftgate. Charges associated with liftgates can be anywhere from $50 to $100, depending on the carrier.  A liftgate fee may also apply to a load of less than 100 pounds, and with pick up or delivery at a residential location. Liftgates are typically common at job sites, residential areas or business locations without a dock.

Limited Access Locations
You may have a shipment that needs to be picked-up or delivered to a limited access area where you can’t maneuver a 53-foot or 48-foot trailer with a liftgate. In this scenario, we can arrange for a smaller truck to intercept the load and transfer the cargo at a terminal or another convenient location. When you know a delivery must be made to a limited access location, find out as much as you can about the site in advance, so you can coordinate appropriately and limit any delays or additional charges if the driver is not able to make the pick up or complete delivery.

Trade Shows and Convention Centers
Shipping trade show booths and related equipment to convention centers can offer its own set of challenges. Shipping to busy convention centers must be carefully planned as thousands of trucks can converge on a convention center as a show is being set up. To manage the chaos, trucks are assigned arrival and unloading times (appointments).

Some trade shows will also have “preferred” carriers it wants you to use, so verify whether a show is mandating specific carriers. Make sure your company’s booth number is on every crate, so show workers who accept your delivery know exactly where to place them on the show floor.

Construction Zone Deliveries
If you need to deliver to a construction zone, a carrier will assess you a fee of $50 or more.  Construction zones can be tricky because sometimes there isn’t a physical address. The address could be in the middle of a road that’s under construction. When this is the case, make sure you deliver your shipment at the agreed upon time to ensure someone is at the construction site to accept the delivery.

Administrative Accessorials
When a shipper has bill of lading errors, omissions or changes that add additional costs to the shipment or slow transit times, accessorial charges are usually assessed. Entering inaccurate weight, NMFC or freight class to the bill of lading are some of the most common and avoidable examples of administrative errors that result in accessorial charges.

4 Tips to Reduce Accessorial Charges

Some accessorial charges, like additional equipment required to load and unload your shipment, can’t always be prevented. However, accessorials that occur due to bill of lading errors or omissions can be avoided, and doing so, will reduce your freight costs. Here are 4 tips for reducing accessorial charges:

1. Get a baseline for your overall accessorial spend
Perform a freight audit of your last 6-12 months of shipments to understand how often and the types of accessorial charges you’re incurring. Once you know the frequency and type, you can create a plan for reducing accessorial costs.

2. Educate employees on proper BOL creation & shipment preparation
Many administrative accessorial charges can be avoided. Bill of Lading accuracy is critical to reducing unnecessary fees. Educating employees on accessorials and the importance of properly weighing, measuring and classing shipments, along with accurately completing BOL documentation can help you save.

3. Understand NMFC and Freight Class
NMFC or National Motor Freight Classification is the standard for evaluating the transportation characteristics of a commodity based on its density, handling, stowability and liability. Every commodity can be grouped into one of 18 classes – from a low of class 50 to a high of class 500. Become familiar with the NMFC so you can accurately class your shipments and avoid reclassification charges.

4. Ask for Help
LTL shipping is complicated. Carriers can update or make changes to their accessorial fees at any time without notice. A 3PL like GlobalTranz has dedicated teams working with carriers to understand their latest tariffs, so shippers can focus on growing and operating their business. 3PLs live and breathe freight management every day and can help identify potential accessorial charges ahead of time and recommend options to help reduce costs.

 

PHOENIX, AZ – November 3, 2017 – GlobalTranz Enterprises, Inc., a leading technology-driven freight management solution provider, today announced it was recognized by the Phoenix Business Journal and the 2017 Arizona Corporate Excellence (ACE) Awards on November 2, 2017. GlobalTranz was ranked the ninth Largest Private Company and one of the Fastest Growing Companies in Arizona, receiving ACE Awards for both achievements.

The event brings together business leaders from the top 25 fastest growing companies and the top 50 privately held companies within the state of Arizona among numerous business sectors, like transportation, construction, real estate, technology and health care.  The Fastest Growing Company and Top Privately Held Company award criteria were based on FYE 2016 revenue.

The goal of the ACE Awards is to develop an increasing sense of knowledge-sharing and community among private companies in Arizona. The largest private companies in Arizona generate revenues of over $15 billion per year. They employ over 40,000 employees in the state of Arizona and over 56,000 worldwide.

“It’s an honor to be recognized by the Phoenix Business Journal ACE Awards and we’re proud to be part of the fast-growing technology and transportation sectors in Arizona,” said Bob Farrell, chairman and CEO of GlobalTranz. “Our commitment to market-leading technology and best-in-class logistics solutions offers a wealth of career opportunities for those wanting to live and work in the Phoenix/Scottsdale area. We look forward to our continued growth and remaining an active member of the Arizona business community.”

Each year since 2011, GlobalTranz has been named an ACE Fastest Growing Company by Phoenix Business Journal. Delivering consistent growth since its inception in 2003, GlobalTranz recently announced its 2017 Q3 earnings, reporting record revenues from organic and strategic growth.  This year, GlobalTranz completed several acquisitions, expanding its footprint and capabilities: Milwaukee-based Global Freight Source, Minneapolis-based Logistics Planning Services and Richmond-based Worthington Logistics.

 

 About GlobalTranz

GlobalTranz is a technology-driven freight brokerage company specializing in LTL, full truckload, third-party logistics and expedited shipping services. GlobalTranz is leading the market in innovative logistics technology that optimizes the efficiency of freight movement and matches shipper demand and carrier capacity in near real-time. Leveraging its extensive freight agent network, GlobalTranz has emerged as a fast-growing market leader with a customer base of over 25,000 shippers. In 2017, Transport Topics ranked GlobalTranz as the 13th largest freight brokerage firm in the U.S. For more information, visit www.globaltranz.com and follow us on LinkedIn and Twitter @globaltranz.

MEDIA CONTACT:

Tracy Dick
Chief Marketing Officer
(619) 888 -2324
tdick@globaltranz.com

 

PHOENIX, ARIZONA — November 1, 2017— GlobalTranz Enterprises, Inc., a leading technology-driven freight management solution provider, today announced it has joined the Blockchain in Trucking Alliance (BiTA), a group of industry executives and companies dedicated to developing and promoting blockchain technology standards throughout the logistics and trucking industry.

BiTA was formed in 2017 with the goal of bringing together the brightest minds from leading companies in the transportation industry to develop and embrace the first industry-specific blockchain standards. By providing more clarity and education around blockchain, BiTA intends to be the leading blockchain voice for the transportation industry.

At a basic level, blockchain technology is an open, distributed ledger or database, that digitally records the transaction history between parties involved. In transportation, blockchain can create a more connected and efficient supply chain by enabling real-time information sharing between shippers, carriers, brokers and more.

“Developing standard transactions using blockchain technology within our industry has potentially the same positive impact as that of X-12 EDI, EDIFACT, and other standards used today. By joining BiTA, we hope to work with others in the alliance to produce blockchain applications that can become an industry-wide standard leading to improve partner relations,” said Greg Carter, GlobalTranz’ CTO.

GlobalTranz CEO Bob Farrell sees the further development of blockchain technology in trucking and logistics as a significant advantage for stakeholders throughout the industry, particularly shippers, and is eager to begin working with BiTA. “GlobalTranz is excited to join forces with blockchain thought leaders to help grow and educate the logistics industry about this promising technology.”

To learn more about BiTA and blockchain in the trucking and logistics industry, visit https://bita.studio/.

About GlobalTranz

GlobalTranz is a technology-driven freight brokerage company specializing in LTL, full truckload, third-party logistics and expedited shipping services. GlobalTranz is leading the market in innovative logistics technology that optimizes the efficiency of freight movement and matches shipper demand and carrier capacity in near real-time. Leveraging its extensive freight agent network, GlobalTranz has emerged as a fast-growing market leader with a customer base of over 25,000 shippers. In 2017, Transport Topics ranked GlobalTranz as the 13th largest freight brokerage firm in the U.S. For more information, visit http://www.globaltranz.com and follow us on LinkedIn and Twitter @globaltranz.

About Blockchain in Trucking Alliance

Founded in August 2017, the Blockchain in Trucking Alliance (BiTA) is a forum for promotion, education, and encouragement to develop and adopt blockchain applications in the trucking, transportation, and logistics industry. BiTA’s goal is for members to participate, discuss, create, and adopt industry standard uses of blockchain applications and to provide clarity and direction for the development of blockchain technology in the trucking industry in a manner that will create efficiency, transparency, and foster trust. BiTA standards are intended to create a common framework to help organizations develop and adopt blockchain technology. For more information, visit www.bita.studio.

MEDIA CONTACT:

Tracy Dick
Chief Marketing Officer
(619) 888 -2324
tdick@globaltranz.com