Total online spending in the U.S. hit $82.5 billion in May, and according to Adobe Digital Insights, this dramatic influx of online shopping was driven by COVID-19. With a 77% year-over-year increase in online spending, successful final mile delivery is critical to ensure customer satisfaction and build loyalty. COVID-19 has challenged retailers to translate an in-store shopping experience online, but improper product delivery can leave customers discontented, and threaten the retailer’s reputation. With no end in sight for the pandemic, online consumer spending is projected to continue its exponential growth path. For an ecommerce business to succeed and stand out among its competition, their final mile delivery strategy must provide customers with a best-in-class experience while also controlling costs.
In this new article in Logistics Management, David Commiskey, Vice President of Customer Solutions at GlobalTranz, provides insights into GlobalTranz’s final mile solutions and how it supports shippers navigating the challenges of final mile delivery. “The final mile and reverse logistics capabilities have proven to be an important resource for our customers as they navigate a surge in ecommerce activity and COVID-19. There are many challenges facing shippers in the final mile delivery process, including navigating urban delivery areas and providing skilled product assembly,” commented David Commiskey. “By bolstering its final mile solution, GlobalTranz allows shippers to navigate these issues and get products to customers quickly and more cost-effectively.”
GlobalTranz’s final mile solution leverages the GlobalTranz TMS, which features a built-in final mile module that automatically pairs the LTL linehaul carrier with a dedicated final mile carrier, which Commiskey indicates will eliminate accessorial charges, failed deliveries, and a superior customer delivery experience. “Through utilizing an integrated final mile offering, shippers are assured that each leg of the final mile will be successfully executed, creating a positive experience for ecommerce customers,” added Commiskey.
GlobalTranz’s robust final mile solution goes beyond delivering a package to the customer’s front door. “In addition, GlobalTranz can provide customized white glove delivery services such as in-home and in-store installation, while its reverse logistics solution eases the product return process,” said Commiskey. “In combination with the platform’s ability to seamlessly integrate with a variety of ecommerce platforms, GlobalTranz is helping shippers navigate the complexities of ecommerce demands by providing the connectivity and visibility they need.”
To read the article, please click here.
To learn more about final mile best practices, please click here to download GlobalTranz’s Final Mile Guide.