FREIGHT AGENCY Q & A – Done Right Logistics
“We all have deep routed relationships with our customers that go beyond being just a vendor for their shipping needs.” John Adams – Done Right Logistics
(Dennis Bruning and John Adams pictured)
How did you get your start in the logistics industry?
Myself (John Adams), Steve, Dennis and Mike have varied backgrounds in the industry that include International logistics to Domestic logistics.
How long have you been in the industry?
We have a combined industry experience of 60 years and have recently joined as partners as a GlobalTranz agency.
How long have you been partnered with GlobalTranz?
We have been an active Agency with GlobalTranz for the past 4 months.
What do you find inspiring/motivating?
Our team is inspired and driven by providing our customers with solutions to their transportation needs that set us apart from other logistics companies. We all have deep rooted relationships with our customers that go beyond being just a vendor for their shipping needs. We build trust and confidence with our customers that they can rely on so that they can provide the services to their customers that helps them grow within their own companies.
How many members are on your team?
Our team consists of four equal partners that are very involved in the day to day operations and a small sales team to assist in growing our agency.
Do you utilize Customer Service, if so how big is your CSR team?
We currently provide our own customer service to our customers but use the help of the GlobalTranz Truckload department for assistance when needed.
Where do you see yourself and your business within the next year?
Our Business is growing quickly and we are positioning our company to be ready for the growth as it comes. We look to add additional members to our team that can play a key role in growing our business. We are very proactive and aggressive and see ourselves doubling our company within the next year.
What service do you utilize the most (i.e. LTL, FLT, Expedited, Supply Chain)
We utilize FTL and LTL with GlobalTranz and Provide our customers with International service with our other company, Bruning International.
What obstacles have you overcome to get thus far?
We have obstacles every day and treat them as opportunities to provide better services to our customers.
What are some words of encouragement you can give to newer agents just getting started?
“NO MEANS MAYBE AND COME BACK ANOTHER DAY!!!! Think outside the box and don’t shy away from the challenges your customers put in front of you. Some of our best customers use us because we will do what others are afraid to do or won’t do because it is not easy.”
Where are you from?
We are all from Massachusetts (AND LOVE TOM BRADY)
Where do you like to travel?
Any Place that will put up with us.
Do you have any hobbies?
Mike is a High School Football Coach, Dennis enjoys spending time at his lake house in New Hampshire, I enjoy spending time with my family and we are all pretty sure that Steve’s hobby is work!
What do you like to do in your downtime, who do you like to spend it with?
We are all family driven people and actually enjoy spending time together after work as well.
Have you read any motivational/inspiring books lately?
Dennis is reading “Younger Next Year” and wants the rest of us to read it as well….
Anything else you’d like to share… we’d love to hear it.
Yes, GO PATS, GO SOX! And we hope that we all have a great, healthy and successful year……
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