The Role of Customer Service in Freight Agent Success

GTZ Blog Post, Carrier Partners, Freight Agents, Homepage

Customers do not like poor service. A bad customer experience can ruin a business’s reputation and drive loyal customers away. In fact, it takes 12 positive experiences to make up for one unresolved negative experience. So it’s important to be aware of how you’re treating clients, handling complaints and establishing lines of communication throughout your customer’s journey. By 2020, customer …

How Freight Brokers Deliver Value to Carriers

GTZ Blog Post, Carrier Partners, Homepage, Logistics Best Practices

It’s no secret that many carriers see freight brokers as a necessary evil, a roadblock keeping them from working directly with the shipper to move cargo. Without context, you can see why that assumption is often made. What’s the point of a freight broker if the shipper can just pick up the phone and call the carrier to schedule a …

Top 10 Reasons to Love Your Freight Brokerage Firm

GTZ Blog Post, Freight Agents, Homepage

Let’s face it – we spend the majority of our lifetimes working so it’s no surprise that strong relationships are often formed with business colleagues. And for GlobalTranz, some of our strongest relationships are with our freight agents and carriers – and of course our ultimate customers, shippers. Our freight agents are problem solvers, they’re reliable, and they are always …

3 Ways Freight Brokers Lower Your Shipping Costs

GTZ Blog Post, Homepage, Logistics Best Practices, Technology

Freight brokers act as the intermediary between shippers and carriers. They have the network, the experience and the resources to fulfill orders and get shipments where they need to be. Yet, like anyone serving as a liaison, they are always fighting the stigma that they’re an unnecessary and expensive part of the equation. “Why pay a freight broker to move …

freight agent safeguards against weather-related challenges

6 Safeguards Freight Agents Can Take Against Weather-Related Shipping Challenges

GTZ Blog Post, Freight Agents

According to one survey, weather-related shipping challenges cost trucking companies between $2 billion and $3.5 billion on average. In fact, overall weather-related shipping challenges add up to close to 3.5% of the U.S. GDP. Unless you have a plan for managing risks due to weather, just one hurricane or devastating snowstorm could upend your business. Weather-Related Shipping Challenges Add Up …

Freight Brokerage Value vs Uber Freight Buzz

Freight Brokerage Value vs. Uber Freight Buzz

GTZ Blog Post, Logistics Best Practices, Technology

The launch of Uber Freight got quite a bit of press last month, as Uber shared its vision of cutting out the middleman in freight movement by connecting shippers directly with available carriers and providing real-time pricing. Uber is not the first to attempt this model. Other companies have tried it with mixed results and minimal disruption to the traditional …

Freight Agent Marketing

7 Tips for Freight Agent Marketing

GTZ Blog Post, Freight Agents

Every year, advances in transportation, logistics and freight brokerage technology keep the logistics industry in constant flux. These changes can impact not only your freight management operations but also how you market your business. Here are 7 of the most untapped but effective freight agent marketing tips. #1: Promote Your Niche Last year we told you about how to market …

10 Ways Freight Agents Can Minimize Last-Mile Logistics Issues

10 Ways Freight Agents Can Minimize Last-Mile Logistics Issues

GTZ Blog Post, Freight Agents

Amazon has nearly 80 fulfillment centers located throughout the U.S. That is partly how they are solving the last-mile issue. But for the typical freight agent, it’s not only cost prohibitive, it is often financially unfeasible to build one fulfillment center —let alone more than six dozen. With faster on-time delivery demand coming from consumers and trickling down to freight …