The Role of Customer Service in Freight Agent Success

GTZ Blog Post, Carrier Partners, Freight Agents, Homepage

Customers do not like poor service. A bad customer experience can ruin a business’s reputation and drive loyal customers away. In fact, it takes 12 positive experiences to make up for one unresolved negative experience. So it’s important to be aware of how you’re treating clients, handling complaints and establishing lines of communication throughout your customer’s journey. By 2020, customer …

The Real Grinch: Fraudulent Carriers

GTZ Blog Post, Logistics Best Practices

There is a transportation industry crime fit for The Grinch this holiday season: fraudulent carriers. Fraudulent carriers know how to take advantage of shippers during a particularly vulnerable time of need – last minute order fulfillment during the holiday season. Cargo theft reportedly increases by 40% during holiday weekends as more freight shipments are on the road to meet the …

omni-channel logistics challenges

8 Omni-channel Logistics Challenges Facing Freight Agents

GTZ Blog Post, Freight Agents, Logistics Best Practices

In order to understand the difficulties facing freight agents in an omni-channel world, you have to realize that consumer demand is really driving these challenges. Technology has created a consumer market, even for large freight, that demands high-speed logistics across multiple channels to fulfill customers’ fast delivery expectations. People often think of the consumer’s view of omni-channel in the form …