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Customers around the globe have moved to increase e-commerce purchases in the wake of the COVID-19 crisis. Unfortunately, increases within E-commerce represent a major problem for the reverse logistics supply chain. Returns management within e-commerce have always been significantly higher than brick-and-mortar stores. However, the sudden surge in demand for e-commerce will inevitably contribute to higher returns rates going forward. Fortunately, digital technology can improve returns management processes.

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