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Supply chain performance depends on the efficiency of all operations, including both inbound and outbound processes for resellers, third-parties, and other entities. Such performance is further amplified by effective last mile processes—reducing issues during delivery and providing a superior customer experience. Unfortunately, the current year is putting great strain on resources, and supply chain executives are under immense pressure to evolve operations or face the threat of bankruptcy. Fortunately, there is an alternative—finding a way to improve the supply chain’s last mile struggles by understanding its top concerns and opportunities for gains.

To help shippers achieve stronger profit margins through 2020 and beyond, this white paper will explore:

  • The top five final mile trends that will affect profitability in 2020.
  • How cost control is changing considering the COVID-19 pandemic.
  • Why customers continue to expect fast, free shipping.
  • How companies are solving last mile transparency concerns with technology and clear communications.